Shipping Policy

• Please note that any order can take 14 – 21 days upon receipt for delivery unless the item is in stock with us. For Next day delivery Please contact us on our number +94 70 2 355 553 for stocks availability before placing an order
• Please note regular time in transit does not include weekends or holidays  If you have specific “in-hands” requirements please include them in the comment field of your order – additional fees may apply.
• Shipping starts at 500 LKR for lightweight Single items  like a stethoscope or Student accessories
• Please note we do not guarantee to deliver on Saturdays as the shipping agents do not recognize this as a working day for some areas 
• On Delivery you must inspect the goods carefully for damage as MED HUB is unable to accept responsibility for damage in transit, shortage of delivery or loss of products unless the customer advises us via telephone within three working days from the date of delivery.
• We dispatch our orders in good faith via your chosen delivery method. We anticipate that all deliveries will arrive as specified, however MED HUB cannot accept any liability for any delayed deliveries. We will work on your behalf to recover any monies paid for your chosen shipping option. Recovery of shipping fees are not possible when adverse weather delays the delivery schedule.
• Please note: Should you require delivery to an address other than the billing address, please ensure that the correct information is provided when ordering. If you provide the incorrect billing address details, your order may be delayed. We reserve the right to only deliver to the billing address.
• All delivery services require a signature upon delivery. This acts as proof of delivery to your entered shipping address. Any adult signature at the shipping address will act as legal delivery fulfillment.
• NOTE: We cannot ship to a non-permanent address like University Hostel  or an Office ( If Any Delivery needs to be arranged to such place responsibility must be undertaken by the client for any misplacements of the order )

How to cancel

To cancel your order you must contact us via telephone during our opening hours (Monday to Friday 9.30am to 4.30pm). Answer phone messages , Whatsapp or email cannot be accepted for order cancellation. The contact number for Order cancellation is +94 70 2 355 553. 

Please state clearly your order number, the date of purchase, your name and contact details, the item you wish to cancel and the reason. Orders are not considered cancelled until confirmed by Med Hub.

Orders undertaken for Engraved stethoscopes cannot be canceled after Payment.

Returns and Refunds Policy

A product purchased from Med Hub may be returned for the following reasons:

• If the product arrives faulty or damaged
• If the product is incorrect due to a mispick or misinformation (this must be reported within 15 days of receiving the product/s)
• The customer finds the product unsuitable or is dissatisfied with the product

Items returned to Med Hub for the reasons outlined above should be done so within 15 days of receipt and should also meet the following criteria:

• Goods must be returned as sold (i.e. in the original packaging)
• Any free gifts or any additional bundled items delivered with the product must also be returned
• You must obtain a Returns Authorization Number and label the parcel with it

Failure to meet the above criteria may result in the return being rejected.

If you would like to return an item please contact +94 70 2 355 553 or alternatively you can email [email protected] to obtain a returns authorisation number. Once you have a returns number you will need to clearly display it on the outside of the parcel and in a covering letter explaining the reasons for your return. Your parcel will then need to be returned to the following address:

Returns (ref****)

Med Hub

160/1/A, Werellagama

Kandy, Sri Lanka

20000

 

Please note you must organise the return of the items at your expense unless the item is faulty or incorrect due to an error by Medhub in this instance your item will either be collected or postage will be refunded. This is at the discretion of Medhub and cannot be requested.

We regret we cannot accept returns of various types of non-faulty products:

• Any orders that have been personalized (such as engraved stethoscopes) or specially manufactured will not be accepted for Return (unless faulty), as they have been personalized or made to order. All faulty engraved items will only be eligible for a like for like replacement. Engraving on any replacements will be the same as the original .Any specially manufactured products made to order
• Certain products will need to be inspected by the manufacturer before we can return the product to you. You will be made aware of this when you contact us. 

 In some circumstances when products are past their warranty or repairs are outside the warranty terms a charge may occur.

When an item becomes faulty more than 15  days after purchase please call our Number +94 70 2 355 553 for advice.